Privacy Policy

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Privacy Policy

Last updated: January 2026

Introduction

This Privacy Policy explains how Jack Merchant | Private Property Concierge (“we”, “us”, “our”) collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are committed to handling your personal data lawfully, fairly, and transparently.

Data Controller

For the purposes of UK data protection law, Jack Merchant | Private Property Concierge is the data controller.

Contact details:

Email: jack@jackmerchant.property

 

If you have any questions about this policy or how your data is handled, you can contact us using the details above.

Personal data we collect

We may collect and process the following personal data:

• Identity data (such as your name)
• Contact data (email address and phone number)
• Property-related data (property address and      information relevant to a sale)
• Correspondence and communications you send to us
• Any additional information you voluntarily provide      in connection with our services

We only collect personal data that is necessary, relevant, and limited to the purposes outlined below.

How we collect your data

We collect personal data when you:

• Contact us via our website, email, or phone
• Engage us to provide property concierge or advisory services
• Communicate with us during the course of working together

Lawful basis for processing

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on one or more of the following:

• Contract – where processing is necessary to provide services you have requested
• Legitimate interests – to operate and manage our business effectively (balanced against your rights)
• Legal obligation – where we are required to comply with the law
• Consent – where you have explicitly agreed (for example, to share information with third parties)

How we use your data

We use your personal data to:

• Respond to enquiries
• Provide property concierge and advisory services
• Act as your retained representative where agreed
• Communicate with you regarding your property sale
• Liaise with estate agents or other professionals only      with your knowledge and authority
• Maintain accurate business records
• Comply with legal or regulatory requirements

We do not use your data for automated decision-making or profiling.

Sharing your data

We do not sell or trade your personal data.

We may share relevant personal data with third parties (such as estate agents or solicitors) only where necessary to deliver the services you have requested and where you have authorised us to do so.

All third parties are expected to handle your data in accordance with UK data protection law.

Data retention

We retain personal data only for as long as necessary:

• To fulfil the purposes for which it was collected
• To provide our services
• To meet legal, accounting, or regulatory obligations

When data is no longer required, it is securely deleted or anonymised.

Data security

We take appropriate technical and organisational measures to protect your personal data against:

• Unauthorised access
• Loss or destruction
• Misuse or disclosure

Access to your data is limited to those who need it for legitimate business purposes.

Your rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request erasure of your data (where legally      permitted)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time (where consent is the lawful basis)

To exercise any of these rights, please contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

Cookies

Our website may use essential cookies to ensure it functions correctly. We do not use non-essential cookies without consent.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.